How Heathrow Airport Clears Emerging Tech for Take-Off

London’s Heathrow Airport handles 72 million passengers a year. Amidst the need for operational efficiency, Richard Harding explains what the innovation team has achieved.

By Scott Kirsner · August 18, 2014 · 1 min read

July was the busiest month ever at London’s Heathrow Airport: almost seven million travelers arrived and departed Europe’s travel hub. And one of the people responsible for making sure Heathrow runs smoothly — and constantly improves upon the passenger experience — is Richard…

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