Inside Look: How MetLife Built an AI Platform to be a ‘Force Multiplier’

The new AI platform, MetIQ, allows the insurance giant to plug in emerging technologies such as generative AI and agentic AI, to help the company scale its capabilities and serve as a force multiplier in advancing its strategies. We talk to EVP Bill Pappas.

By Dawn Kawamoto · January 30, 2026 · 1 min read

Bill Pappas, EVP and Head of Global Technology and Operations, MetLife How can companies avoid AI fragmentation, with disparate tools and platforms operating in various parts of the business? That’s a scenario that MetLife, the Manhattan-based insurance giant, wanted to avoid.…

More like this
COMMENTS

Thanks to our strategic partners

AIPath logoAucctus logoDisruptive Edge logoEzassi logoHYPE logoITONICS logoPeer Insight logoQmarkets logoWellspring logo