Financial Services

InnoLead interviews Sun Life exec Laura Money about how she prioritizes AI projects; some of the concrete outcomes they’re seeing so far; and why Sun Life has joined other Canadian companies to form the AI Consortium.

Speakers at our recent Impact conference share advice on getting new tech across the gap from demo to deployment.

Remember the emergence of e-commerce in the 1990s? Keep an eye on the horizon for agentic commerce, says Carol Juel, executive vice president and CEO of Synchrony Financial’s Digital Platform.

The new AI platform, MetIQ, allows the insurance giant to plug in emerging technologies such as generative AI and agentic AI, to help the company scale its capabilities and serve as a force multiplier in advancing its strategies. We talk to EVP Bill Pappas.

We talk with the CTO of the global asset management firm about AI training, use cases, measuring return-on-investment, and more.

“Because we can move faster with AI tools, we can actually test ideas in market quite quickly,” says Evan Schnidman. “That allows for that user feedback loop to accelerate.” More from our interview inside…

We talked to AllianceBernstein’s Chief Artificial Intelligence Officer Andrew Chin about how the firm is applying AI — from traditional machine learning to generative tools — to improve investment decisions and employee efficiency.

Experian Assistant is a GenAI-enabled tool that helps financial services companies explore Experian’s treasure trove of data, build and deploy analytical models, monitor their performance, and accelerate new product and service offerings to the market. Here’s how it came to life…

Consumers want you “to solve a problem for them, and money is the most personal thing they have,” says Satish Muthukrishnan, Chief Information, Digital and Data Officer at Ally Financial. We talk with him about the company’s mobile experience, AI, and hyper-personalization.

Kristen Milchanowski joined BMO Financial Group as Chief Artificial Intelligence and Data Officer at the BMO Financial Group in October 2024. We spoke with Milchanowski recently about how the firm has been leveraging AI internally, as well as its recent decision to join IBM’s Quantum Network to access quantum computing infrastructure.