Financial Services

InnoLead interviews Sun Life exec Laura Money about how she prioritizes AI projects; some of the concrete outcomes they’re seeing so far; and why Sun Life has joined other Canadian companies to form the AI Consortium.

Speakers at our recent Impact conference share advice on getting new tech across the gap from demo to deployment.

Remember the emergence of e-commerce in the 1990s? Keep an eye on the horizon for agentic commerce, says Carol Juel, executive vice president and CEO of Synchrony Financial’s Digital Platform.

The new AI platform, MetIQ, allows the insurance giant to plug in emerging technologies such as generative AI and agentic AI, to help the company scale its capabilities and serve as a force multiplier in advancing its strategies. We talk to EVP Bill Pappas.

We talk with the CTO of the global asset management firm about AI training, use cases, measuring return-on-investment, and more.

“Because we can move faster with AI tools, we can actually test ideas in market quite quickly,” says Evan Schnidman. “That allows for that user feedback loop to accelerate.” More from our interview inside…

We talked to AllianceBernstein’s Chief Artificial Intelligence Officer Andrew Chin about how the firm is applying AI — from traditional machine learning to generative tools — to improve investment decisions and employee efficiency.

Experian Assistant is a GenAI-enabled tool that helps financial services companies explore Experian’s treasure trove of data, build and deploy analytical models, monitor their performance, and accelerate new product and service offerings to the market. Here’s how it came to life…

Consumers want you “to solve a problem for them, and money is the most personal thing they have,” says Satish Muthukrishnan, Chief Information, Digital and Data Officer at Ally Financial. We talk with him about the company’s mobile experience, AI, and hyper-personalization.

Kristen Milchanowski joined BMO Financial Group as Chief Artificial Intelligence and Data Officer at the BMO Financial Group in October 2024. We spoke with Milchanowski recently about how the firm has been leveraging AI internally, as well as its recent decision to join IBM’s Quantum Network to access quantum computing infrastructure.

We spoke with Nvidia’s Kevin Levitt in February, just after the release of the company’s latest “State of AI in Financial Services” report to learn more about where AI is headed in this key sector.

In recent years, TD Bank has harnessed its iD8 internal innovation program to crowdsource tens of thousands of ideas—from simplifying customer transactions to improving back-end processes. We speak with Vlora Muslimi, Senior Manager and head of iD8, about how challenge-based ideation has become a game changer for the bank.

For over 25 years, Uma Meyyappan has been a technology executive working in wealth management and financial services, and she is a pragmatist: Even in the era of generative AI, she says, “Do not speak too broadly about the impact of technology in generic terms…be really grounded in a use case or a case study.” Real more inside…

For our latest research report, we spoke with Mastercard’s EVP and Global Head of Research and Development, Rahul Deshpande. Deshpande discussed topics like addressing cybersecurity issues, leveraging AI for fraud prevention, and exploring trends shaping the future of commerce.

JPMorgan Chase’s CEO, Jamie Dimon, recently threw another dagger at the work-from-home (WFH) movement, claiming that remote work stifles spontaneous idea generation and hinders innovation. But remote work doesn’t kill creativity, asserts columnist Daniel Seewald.

Valla Vakili, Visa’s Senior Vice President and Global Head of Insights and Innovation, shares how Visa’s Global Innovation Network pilots groundbreaking projects in digital payments, leveraging local insights to drive global solutions, all while aligning with Visa’s overarching mission to enhance and secure the payment ecosystem.

“Insurance companies are one of the original, very data-centric industries,” says Debbie Brackeen, CSAA’s Chief Strategy and Innovation Officer. Brackeen describes how they’re investing in, and deploying, AI technology.

Karen Stroup joined the $2.4 billion company in 2022 as its first Chief Digital Officer. She explains how the company is using AI to assess creditworthiness and sniff out fraud, and some of the committees involved in encouraging experimentation — with guardrails.

Senior leaders from REI Co-op, Square, Clif Bar & Co., and Save the Children share the initiatives, products, and practices that have come from using purpose as a guiding principle inside their organizations.

As part of our recent research report, Benchmarking Innovation Impact 2023, we interviewed Ken Moore, Chief Innovation Officer of Mastercard. He offered his advice for avoiding internal turf wars; gave insights on emerging tech; and discussed the importance of customer-centricity.