The AI-based customer service agent Melli has reduced waiting time from several minutes to zero, increased the number of languages offered, and has an 85 percent approval rating from customers. Here’s what the Berlin Airport has in store for the second phase of the project.
Norfolk Southern is investing in artificial intelligence to reshape how it moves freight across its 28,000-mile rail network. And one of the people driving that train is Mabby Amouie, Assistant Vice President of Enterprise Data and Analytics, who oversees the company’s AI strategy — from making use of sensor data to deploying machine learning models that optimize safety and efficiency. Here’s our in-depth interview…
In the last three decades, operations leaders and facility managers worldwide have made significant progress in making the switch from traditionally-powered forklifts to electric. This period of change has provided useful lessons we can apply to understanding the evolution of the electric vehicle space, writes Michael Gaylen of Concentric.
Maarten Sierhuis, VP and Alliance Global Director of the Nissan Advanced Technology Center – Silicon Valley gives a comprehensive overview of the center, including its history, collaborations, dual focus on pioneering research and advanced technology, and role in AI-driven automotive innovations.
We talk to Daniel Moczydlower, Embraer-X’s President and CEO and Embraer’s Head of Global Innovation Ecosystems, about how his team explores and implements pioneering projects in urban air mobility while maintaining alignment with Embraer’s core business strategy.
We talked to Dallas Fort Worth International Airport, the second busiest airport in the world, about sustainability, AI, and innovation for our research initiative, “How AI is Influencing Corporate Innovation in 2024.”
As part of our recent research report, Successful Startup Engagement and Corporate Venture Capital, we spoke with Steve Taub of JetBlue Ventures to hear his perspective on corporate venture capital, how to increase its longevity, and the talent acquisition and retention challenges that come with it.
Delta’s Managing Director of Sustainability Amelia DeLuca sits down with InnoLead to discuss electric airplanes, carbon offsets, biofuels, and communicating sustainability objectives to employees and customers.
What mattered in innovation this week? InnoLead’s Scott Kirsner and Kaitlin Milliken join Derisk CEO Alex Slawsby to discuss. That includes some of the innovation news that you may have missed this week, and why it matters for innovators working in big organizations. In this installment: smart tires finally hit the streets, McDonald’s launches […]
Jodie Brinkerhoff’s innovation team at DFW Airport is relatively new, founded about two years ago. She shares insights on what has been working and what metrics she turns to…
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