John Hancock Exec on Getting More Digital, Fast, in a Socially-Distant Era

As the pandemic surged, John Hancock saw more Google searches related to life insurance. But its traditional approach to policies involved in-person medical exams. Here’s how they adapted.

By Kaitlin Milliken · August 24, 2020 · 1 min read

Traditionally, getting approved for a life insurance policy involves a 20-minute-long medical exam — either in a clinic or at a person’s home. A healthcare professional may draw a candidate’s blood at the kitchen table, or wait patiently as the person runs to the bathroom to…

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