Retail

Speakers at our recent Impact conference share advice on getting new tech across the gap from demo to deployment.

We talk to the music retailer’s CEO and CIO about innovation and AI — and maintaining a strong connection to customers.

We talk with Jason Gowans, Chief Digital & Technology Officer, about digital strategy and AI case studies at $6 billion Levi Strauss & Co.

“AI may be the most powerful technology that our company has ever seen,” and other quotes from CEOs about the impact of AI.

Can “awesomeness” be part of a business case? Ziad Sultan of Spotify makes the case in this session from Impact 2024.

CarMax’s CIO on moving from a project mindset to a product mindset, engaging the C-suite, and empowering teams with clear goals. Video from our 2024 Impact conference.

You may have heard of omnichannel retail, or experiential retail. But one of the world’s biggest retailers, Arkansas-based Walmart, is now working to popularize the concept of “adaptive retail.” Tech Strategy VP Anupriya Sharma explains….

As Albertsons’ GVP of Technology and Engineering, Maria Latushkin is reshaping how one of America’s largest retailers merges in-store and online shopping. We talk with Latushkin about cultivating startup partnerships that thrive at enterprise scale, the pragmatic realities of deploying GenAI across vast workforces, and her vision for smarter, frictionless retail experiences powered by IoT and computer vision.

On November 18th, startup Perplexity released a shopping tool for its Pro-level subscribers called “Buy With Pro.” And a week later, they released their mobile app to make the shopping experience integrated with the camera, a feature they call “Snap to Shop.” Similar to Google’s Lens, you take a picture of a subject and then see a list of products. We try it out…

Janet Sherlock recently wrapped up seven years as Chief Digital and Technology Officer at Ralph Lauren. We spoke with her as part of our research report, Creating New Value in Large Organizations, discussing her approach to digital transformation, the role of AI in retail, and strategies for strengthening customer experience in a competitive market.

We talk to Bob Czechowicz, Senior Director of Innovation at GS1 US, about the future of AI and how his team uses cutting-edge technologies to enhance global supply chain processes, all while maintaining the high standards and reliability that their stakeholders depend on.

We talk to the Senior Vice President of Product & Technology at retail giant Lowe’s about AI and their 2024 innovation agenda. Generative AI can create new types of experiences for customers looking for home improvement inspiration, he says.

Walmart’s CFO argues that innovation is now “fully embedded” in the organization. Do you buy that argument? Food and retail innovation veteran Matt Mueller doesn’t…

On January 23rd, we brought together a group of four retail industry veterans — and one retail-focused venture capitalist — to unpack the news that the world’s biggest retailer, Walmart, had decided to shut down its primary innovation group, Store No. 8. What are the important take-aways for innovators and tech leaders in retail and other industries? Includes video…

Wayfair, the online furniture retailer, has long used artificial intelligence and machine learning to optimize its online marketing and the way it presents products to site visitors. CTO Fiona Tan explains how they’re researching how generative AI technologies like GPT can assist with customer service, crafting code, and more.

Senior leaders from REI Co-op, Square, Clif Bar & Co., and Save the Children share the initiatives, products, and practices that have come from using purpose as a guiding principle inside their organizations.

Jay Topper, Chief Digital Officer of women’s clothing brand Chico’s, gives his insights on developing a digital-first mindset inside a large organization. He discusses failure, communicating with leadership, and trends for consumers and retailers to look for in 2023.

Seven big trends emerged at the 2023 National Retail Federation conference in New York, from AI to expanded worker benefits to same-day delivery. Here’s our run-down…

Anish Melwani, CEO of Moët Hennessy Louis Vuitton (LVMH) North America, discusses the company’s experiments with blockchain, NFTs, diamonds, luxury trains, and cultivating the artisan talent that the company relies on. 

Highlights from a session on culture and guest experience — even in stressful situations — featuring Target CEO Brian Cornell and four of the company’s top female executives.