UPS Digital Innovation Leader on GenAI, Dynamic Pricing, and Experimentation

We talk to Sunzay Passari, UPS’s Senior Director for Digital Innovation, about how his team carefully studies, tests, and deploys innovative technologies without slowing down the deliveries its customers — and their customers — depend upon.

By Steven Melendez · July 22, 2024 · 1 min read

UPS is among the largest courier and logistics companies in the world, delivering more than 22 million packages on an average day. The Atlanta company traces its roots back to a delivery business founded more than a century ago. But amid a competitive landscape, UPS has come to…

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