Retail

Speakers at our recent Impact conference share advice on getting new tech across the gap from demo to deployment.

We talk to the music retailer’s CEO and CIO about innovation and AI — and maintaining a strong connection to customers.

We talk with Jason Gowans, Chief Digital & Technology Officer, about digital strategy and AI case studies at $6 billion Levi Strauss & Co.

“AI may be the most powerful technology that our company has ever seen,” and other quotes from CEOs about the impact of AI.

Can “awesomeness” be part of a business case? Ziad Sultan of Spotify makes the case in this session from Impact 2024.

CarMax’s CIO on moving from a project mindset to a product mindset, engaging the C-suite, and empowering teams with clear goals. Video from our 2024 Impact conference.

You may have heard of omnichannel retail, or experiential retail. But one of the world’s biggest retailers, Arkansas-based Walmart, is now working to popularize the concept of “adaptive retail.” Tech Strategy VP Anupriya Sharma explains….

As Albertsons’ GVP of Technology and Engineering, Maria Latushkin is reshaping how one of America’s largest retailers merges in-store and online shopping. We talk with Latushkin about cultivating startup partnerships that thrive at enterprise scale, the pragmatic realities of deploying GenAI across vast workforces, and her vision for smarter, frictionless retail experiences powered by IoT and computer vision.

On November 18th, startup Perplexity released a shopping tool for its Pro-level subscribers called “Buy With Pro.” And a week later, they released their mobile app to make the shopping experience integrated with the camera, a feature they call “Snap to Shop.” Similar to Google’s Lens, you take a picture of a subject and then see a list of products. We try it out…

Janet Sherlock recently wrapped up seven years as Chief Digital and Technology Officer at Ralph Lauren. We spoke with her as part of our research report, Creating New Value in Large Organizations, discussing her approach to digital transformation, the role of AI in retail, and strategies for strengthening customer experience in a competitive market.