United Airlines’ Chief Customer Officer on Cutting Red Tape to Innovate in a Regulated Industry

Name: United Airlines’ Chief Customer Officer on Cutting Red Tape to Innovate in a Regulated Industry
Channel: InnoLead
Description: “If innovation is about batting 100 percent, people aren’t going to innovate enough,” says Linda Jojo. Watch highlights from her conversation with Abbie…

“If innovation is about batting 100 percent, people aren’t going to innovate enough,” says Linda Jojo. Watch highlights from her conversation with Abbie Lundberg from the 2024 Impact conference.

December 23, 2024 · 1 min read

The Chief Customer Officer of United Airlines, Linda Jojo, joined InnoLead on stage at our Impact conference this October. At Chicago-based United, Jojo oversees digital technology, contact centers, customer solutions, and innovation. In an interview with Abbie Lundberg,…