Wayfair: Elevating the Customer Experience with AI

One of the featured speakers at our 2025 “AI Build Day” event was Matt Herman of the e-commerce site Wayfair, who talked about the four key areas where Wayfair is applying AI to improve the customer experience. Includes video of his talk.

June 25, 2025 · 1 min read

One of the featured speakers at our 2025 “AI Build Day” event was Matt Herman, Head of Search, Recommendations, and Marketing Technology at Wayfair. Video of his talk is above, as are the slides in PDF form. Herman focused on four key areas where Wayfair is using AI to improve…

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