Customer Experience in Disruptive Times

Video from our March 2026 members’ meeting featuring Curtis Kopf, an innovation executive with experience working at Insulet, REI, Amazon, and Alaska Airlines, among others.

March 31, 2026 · 1 min read

Our March 2026 members’ meeting featured Curtis Kopf, the Group Vice President for Customer Experience for Insulet, a maker of medical devices, and a veteran of Amazon, REI, Microsoft, and Alaska Airlines. Slides are available in PPT form below. Here are seven key ideas from…

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