Staples CTO on Chatbots, Talent, and a Smarter Easy Button

Faisal Masud, Staples’ Chief Technology Officer, shares how the company approaches digital innovation. Topics of discussion include chatbots, recruiting tech talent, and shifts in retail.

By Scott Kirsner · May 2, 2017 · 1 min read

The future of retail, in Faisal Masud’s view, doesn’t force the customer to do anything the customer doesn’t want to do. That includes keeping shopping lists, poking around websites, getting into a car, or roaming the aisles of a store. It may even include placing an order, if…

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