Insurance
Inside Look: The Hartford’s IoT Innovation Lab
The Hartford has been writing insurance policies for US businesses and consumers for more than 200 years. In 2018, the company launched an Internet of Things (IoT) Innovation Lab, focused on using technology like water and humidity sensors to collect data and detect and prevent costly losses from incidents like water leaks and pipe bursts. We talk to the two leaders…
Travelers Chief Innovation Officer: Our Four Dimensions of Value Creation
We talk with Bruno Sardinha of Travelers about leveraging new technologies, adapting to market dynamics, and building a diverse talent pool.
How Will AI Impact the Construction Industry? Insights from AXA XL Executive
Cheri Hanes is Vice President and Head of Construction Innovation and Sustainability at AXA XL, the US commercial subsidiary of French $89 billion insurance giant AXA. We conected with her recently on the three pillars her team focuses on; progress metrics; managing the risks of new technologies; and how AXA XL is embracing AI.
How Generative AI Customer Service is Saving One Insurance Firm $4M a Year
This is a excerpt from the new Corporate Buyers’ Guide to LLMs, published this week by GAI Insights. In producing the report, the analyst firm interviewed consultants and vendors, as well as chief technology officers, chief digital officers, chief innovation officers, and other company leaders at 40 prominent organizations. • • • A GenAI customer care project […]
CSAA Insurance: Making Build-Buy-Partner Decisions for AI
“Insurance companies are one of the original, very data-centric industries,” says Debbie Brackeen, CSAA’s Chief Strategy and Innovation Officer. Brackeen describes how they’re investing in, and deploying, AI technology.
Q&A: Setting Up a New Innovation Function from Scratch
Jim Suchara joined The Doctors Company, a $1.2 billion malpractice insurance carrier, in September 2021. We spoke with Suchara, the company’s Chief Innovation Officer, about entering a new organization to spur innovation.
CSAA Insurance & Fidelity: Building Innovation Muscles for the Long Haul
CSAA Insurance’s Chief Strategy and Innovation Officer, Debra Brackeen, talks with Mona Vernon of Fidelity Investments about building lasting innovation structures.
Member Spotlight: Joshua Kreger, Pinnacol Assurance
Joshua Kreger is Director of Safety Innovation and Strategy at Colorado-based Pinnacol Assurance, which provides worker’s compensation insurance. We spoke with him about the software he uses, and the need for radical candor, as part of our IL Member Spotlight series.
FM Global VP Shares Tips for Nailing a Startup Partnership
Sujata Mehta, Assistant Vice President of Innovation at FM Global, shares insights on how to avoid common mistakes corporates tend to make when beginning a partnership with a startup.
Member Spotlight: Michael Gudas, Liberty Mutual
Michael Gudas is the Director of Innovation Strategy & Operations for Liberty Mutual’s Global Risk Solutions Division. We spoke with Michael as part of our IL Member Spotlight series.
How CSAA’s Chief Innovation Officer Approaches Disruption
How do Chief Innovation Officers build a strategic pipeline of innovation activities? And, what do they do to influence culture? CInOs from CSAA and PA Consulting explain.
How Shell and AXA Approach COVID-era Corporate Venture Capital
Investors from the insurance firm AXA Next Americas and energy giant Shell shared how they’re approaching corporate venture capital in 2021.
Empowering an AI-First Organization with Anthem’s Chief Digital Officer
How can AI and machine learning provide patients with personal, preemptive healthcare? Rajeev Ronanki, Chief Digital Officer and Senior Vice President of Anthem, explains.
Building a Culture of Innovation at Delta Dental
How can organizations build a culture of innovation and effectively create buy-in for change? Sarah Chavarria, the Chief People Officer of Delta Dental, explains.
Member Spotlight: Tandi LeFranc, Pacific Life
Tandi LeFranc is the Director of Business Strategy Acceleration at Pacific Life. We spoke with Tandi as part of our IL Member Spotlight series, which profiles our members.
How Innovators Get Aligned with CEOs and Set Shared Priorities
When it comes to creating alignment with CEOs, John Hancock Insurance CEO Brooks Tingle advises that innovators at large organizations start with organizational vision and values.
Swiss Re Exec on Why Companies Shouldn’t Be Seduced by Big Data
Swiss Re Digital Catalyst Jerry Gupta discusses his approach to working with Big Data and AI, including why teams often fail when working with new technology.
John Hancock Exec on Getting More Digital, Fast, in a Socially-Distant Era
As the pandemic surged, John Hancock saw more Google searches related to life insurance. But its traditional approach to policies involved in-person medical exams. Here’s how they adapted.
Transforming Anthem Blue Cross into an AI-First Enterprise
When asked about the role innovation plays at Anthem Blue Cross, Mariya Filipova said her team helps the insurance provider transform into an “AI-first enterprise.” Watch for more…
Manulife/John Hancock on How COVID Accelerated Digitization
Amit Bhatia, Head of Manulife/John Hancock Innovation Labs, shares details about his team’s digitization, his current projects, and more.
How Artificial Intelligence Can Drive Competitive Advantage
Artificial intelligence is a central topic for discussion and experimentation at many companies. But some are making more decisive moves, building capabilities around AI in a way that may create an important new kind of competitive advantage. This interview series features Wayfair, CSAA Insurance, Duolingo, and more.
CVS Health Exec on Rising to the Digital Demands of COVID-19
Firdaus Bhathena, Chief Digital Officer of CVS Health, shares how his team has pivoted to meet consumer needs — like exploding demand for deliveries — during the coronavirus pandemic.
How MassMutual Is Reimagining Financial Education
In Good Company, a MassMutual initiative, wants to help participants manage their financial futures with workshops, free of charge.
New York Life SVP on How Corporate Venture Capital is Changing in 2020
How might corporate venture funds need to adjust their strategy in 2020? Joel Albarella of New York Life Ventures answers this question and more, as part of a recent episode of One Quick Thing.
AXA Next on Shifts in the Startup World, and Fueling Innovation Virtually
The team from AXA Next US shares tips for running distributed teams, and changes they are seeing in the startup landscape.
Pursuing Innovation During COVID-19
Experts share best practices for teams as they navigate uncertainty. Topics include shifting teams’ priorities, switching to remote work, and cultivating a “service oriented” mindset.
Innovation at AARP: ‘No Money, No Mission’
According to Andy Miller, SVP of Innovation at AARP, the Washington, DC-based nonprofit, “Social mission is great, but we often say ‘No money, no mission.’” So how can nonprofits make the case to create or scale their innovation teams with both funding and social mission in mind?
Five Corporate Innovation Tips to Kick Off August
Looking for the advice to kick start your month? Check out five takeaways from our July coverage of corporate innovation…
Aflac Exec on Growing a Venture Capital Fund
Bharat Rajaram of Aflac discusses how the company grew its corporate venture fund in a year and the role of Aflac Venture Labs. Get advice here…







































