Andres Ricuarte of American Express shares advice on partnerships, APIs, innovation ecosystems, and innovating with your customer. “Innovation in a vacuum is useless,” says Ricuarte, Head of American Express’ B2B Platform and API. “You need partners, but more importantly, in conjunction with your partners, you need customers. You need to put yourself in front of the customer, and ask questions…”
For over 25 years, Uma Meyyappan has been a technology executive working in wealth management and financial services, and she is a pragmatist: Even in the era of generative AI, she says, "Do not speak too broadly about the impact of technology in generic terms...be really grounded in a use...
