Howard Schultz, the CEO of Starbucks wanted to create a shrine to coffee in Seattle where visitors could learn about the bean and immerse themselves in the brand…
Dan O'Malley had tried to disrupt the banking industry from outside. Now, he's working within it, as the founder of Eastern Labs, an innovation group at Eastern Bank. Includes slides...
Ford exec Jim Buczkowski discusses the strategy behind the expansion of the company’s Research & Innovation Center in Palo Alto, and shares several projects they’re working on.
Patti Streeper's job at Hallmark Cards is to help cultivate businesses that may not fit with the company's brand image — but ones that speak to new groups of customers...
Organizing supper clubs and offering classes on how to plan for the zombie apocalypse, a spin-out from MassMutual tries to target the future consumer. Here's how it works...
Blaine Hurst of Panera Bread explains how he worked with CEO and founder Ron Shaich to design and test the “Panera 2.0” concept, working out of a single cafe near Boston’s Fenway Park.
Reebok’sPaul Litchfield discusses the challenges of making innovation happen within a traditional annual planning cycle; experiments with wearable technologies; and more…
As more consumers look to pay for things without a credit card or carrying cash, Visa exec Bill Gajda explains the company's thinking behind a new innovation center in San Francisco.
Lesley Solomon of Brigham & Women’s Hospital in Boston, discusses running hackathons, and how she gets busy clinicians engaged with innovation initiatives.
GE's Lou Lenzi explains how the company's new co-creation initiative, launched this summer, allows GE to "take little bets and do things fast." Includes video and slides...
Managing director Frankie James talks about how her Silicon Valley-based team identifies high-potential startups and new technologies and interacts with teams at GM headquarters.
In March, the $9 billion videogame retailer created the GameStop Technology Institute to help it develop new experiences and offerings for the "empowered consumer."
Optum Labs' Paul Bleicher explains why a new open innovation center was created, the key to getting everyone to play nicely , and how they'll measure success...
Karen Weining of DuPont explains how the pioneering materials company has been collaborating with customers at its network of 12 innovation centers around the world.