All Free for Non-Members articles - Page 2

Article Quiz: Generative AI Terms and Concepts
January 9, 2025 | By Curtis Michelson
Developed in 2025, this quiz on GenAI will help you quickly self-assess your ability to be conversant with both the technical and business teams in your organization.
Article How Uber is Leveraging GenAI for ‘Zero Touch’ and ‘One Touch’ Customer Support
January 9, 2025 | By Paulina Karpis, B Capital
As Uber’s Director of Global Content for Community Operations, Hadley Ferguson has spent 12 years shaping the company’s support experience. We talk with Ferguson about leveraging GenAI to transform customer support, fostering team adoption of new technologies, and building successful partnerships with startups to meet the needs of a global...
Article Scaling Up Challenge-Based Ideation at TD Bank
January 8, 2025 | By Steven Melendez
In recent years, TD Bank has harnessed its iD8 internal innovation program to crowdsource tens of thousands of ideas—from simplifying customer transactions to improving back-end processes. We speak with Vlora Muslimi, Senior Manager and head of iD8, about how challenge-based ideation has become a game changer for the bank.
Video NTT Corp.’s Vito Mabrucco on the Difference Between Invention and Innovation
January 7, 2025 | By Scott Kirsner
Trevor Anulewicz of Launch by NTT DATA and Vito Mabrucco of NTT Corporation were featured mainstage speakers at this past fall's Impact conference in Cambridge. They discussed the importance of differentiating invention from innovation.
Video United Airlines’ Chief Customer Officer on Cutting Red Tape to Innovate in a Regulated Industry
December 23, 2024 | By Scott Kirsner
"If innovation is about batting 100 percent, people aren't going to innovate enough," says Linda Jojo. Watch highlights from her conversation with Abbie Lundberg from the 2024 Impact conference.
Article Survey: Legacy Infrastructure is Hindering GenAI, and ‘Pilot Fatigue’ is Real
December 19, 2024 | By Scott Cohen
A massive 114-page study of more than 2,000 GenAI decisionmakers noted that nearly 90 percent have experienced “pilot fatigue” around testing GenAI projects, and 90 percent say legacy infrastructure has hindered the effective use of GenAI. More details inside...
Upcoming Webcast & Live Call January 16th: From Launch to Legacy: How to Build Innovation Programs That Endure
Innovation is the backbone of competitive advantage. It’s what allows organizations to grow, adapt, and thrive in the face of constant change. But building innovation programs that endure — delivering value over the long -term — is a significant challenge. It requires the right strategies, commitment, and a deep understanding...
Article Okta’s Chief People & Places Officer on Better Startup Collaborations
December 17, 2024 | By Paulina Karpis, B Capital
As Chief People & Places Officer at Okta, Vijay Rao has guided the company through a period of explosive growth. We talk with Rao about evaluating emerging technologies, building productive relationships between startups and large organizations, and avoiding common pitfalls that can derail implementation.
Article Inside Look: The Hartford’s IoT Innovation Lab
December 17, 2024 | By Steven Melendez
The Hartford has been writing insurance policies for US businesses and consumers for more than 200 years. In 2018, the company launched an Internet of Things (IoT) Innovation Lab, focused on using technology like water and humidity sensors to collect data and detect and prevent costly losses from incidents like...
Article The Top Trends for 2025: An AI Meta-Analysis of 75+ Reports and Articles
December 16, 2024 | By Curtis Michelson
For this piece, we collected 78 articles or reports in total across 22 industries. These ranged from the Deloitte's annual tech trends report to Pantone's choice of the "color of the year" to a PhocusWire post on hospitality trends. With a little assistance from AI, we surfaced the top trends...
Article New Research Questions the Value of ‘Quick and Dirty’ Prototypes
December 12, 2024 | By Scott Cohen
A new research report has shown that in markets with complex ecosystems (think healthcare), the use of lean and agile methodologies may be less helpful than previously thought.
Article GenAI’s Trough of Disillusionment — and How to Avoid It
December 11, 2024 | By Hugh Park Jedwill
Generative AI is about to enter its Trough of Disillusionment. Lots of exciting words from tech luminaries have been published in the past couple years, but we’re all waiting for the proof. Hugh Park Jedwill explains how to get there.
Thought Leadership Build a Lasting Innovation Management System with ISO 56001
December 11, 2024 | By Colin Nelson, HYPE Innovation
Colin Nelson, Chief Consulting Officer at HYPE Innovation, advocates for ISO 56001 as a standard for turning innovation into long-term success. By promoting cross-functional collaboration and embedding innovation into company culture, ISO 56001 provides a roadmap for staying competitive.
Article The 20 Best GenAI Courses for Business Leaders in 2025
December 10, 2024 | By Curtis Michelson
What are the best courses for someone looking to build their generative AI skills in 2025? We did the research for you, highlighting 20 courses that range from free to $25,000.
Thought Leadership What Will Drive the Next Wave of Breakthrough Innovation?
December 9, 2024 | By Kofi Gyasi, NotedSource
In today's rapidly evolving business landscape, innovation, and strategic collaboration have emerged as critical drivers of success. While internal networks play a crucial role in facilitating communication within organizations, they often fall short in meeting the broader needs of innovation and growth due to limited external perspectives and knowledge. This...
On Demand Webcast Harvesting a Culture of Innovation: TD Bank’s Holistic Approach to Innovation
December 6, 2024
How can startups and large companies build new ventures better and faster using AI tools? In this webcast replay, Dave Blakely of Mach49 demonstrates how to accelerate customer research with synthetic personas identify customer pain-points and pain hypotheses with AI support; and visualize solutions using AI tools. He was joined...
Thought Leadership How to Innovate When Resistance is Everywhere
November 29, 2024 | By Trevor Anulewicz, Launch by NTT DATA
Trevor Anulewicz of Launch by NTT Data, explores resistance to corporate innovation. He emphasizes the importance of bridging the "Innovation Execution Gap" through corporate alignment, measurable ROI, and structured systems to sustain innovation.
Thought Leadership Failing Slow: How to Avoid The Zombie Apocalypse
November 29, 2024 | By Clay Maxwell, Peer Insight
Clay Maxwell of Peer Insight highlights how large organizations fall into the trap of "failing slow," creating zombie projects that drain resources without progress. In this piece, he outlines strategies to avoid them.
Thought Leadership Four Common Innovation Pitfalls — and How to Avoid Them
November 29, 2024 | By Jake Miller, The Engineered Innovation Group
Jake Miller, CEO of The Engineered Innovation Group, identifies common pitfalls that cause failure in innovation, including involving too many stakeholders too soon and lacking clear criteria for pilots. He offers practical solutions for organizations to avoid these failure modes and improve their chances of success.
Thought Leadership Why Innovation Teams Fail
November 29, 2024 | By Jacob Dutton, Future Foundry
Jacob Dutton, Co-Founder & CEO of Future Foundry, explains why many corporate innovation teams fail to deliver growth, emphasizing the need to adopt a venture capitalist mindset by placing a higher volume of small bets across a diversified portfolio to uncover the best ideas and revenue streams.