September 6, 2017 | By Scott Kirsner
The insurance industry, says Zia Zaman, has "lost its way by not focusing on the customer." Here's how Zaman of MetLife Asia, is working to change the status quo.
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- ArticleHow MetLife Asia Finds Startups Focused on Its Challenges
- ArticleHow Panera Bread Reinvented Its Customer ExperienceDecember 10, 2014 | By Scott KirsnerBlaine Hurst of Panera Bread explains how he worked with CEO and founder Ron Shaich to design and test the “Panera 2.0” concept, working out of a single cafe near Boston’s Fenway Park.
ArticleHow Taco Bell Accelerated Progress on Digital and Mobile InitiativesNovember 10, 2015When Taco Bell tried to deliver new technologies, the restaurant chain felt like it wasn't moving fast enough. A 20-person team focused is changing that...
ArticleWeight Watchers on Changing a Relationship-Based BusinessDecember 7, 2015 | By Alicia KelsoGlobal VP of Innovation Dondeena Bradley talks about driving multiple new initiatives aimed at transforming Weight Watchers into a holistic, community-driven company.- VideoHow Wayfair Leverages AI to Make Customer Care More EfficientJuly 6, 2023 | By Meghan HallAs part of our recent event, Leveraging AI in Business, Chandra Ganduri, Director of Data Science & ML at Wayfair, and Vaidy Raghavan, Director of Technology at Wayfair, explained how the company uses artificial intelligence to help map the customer journey and enhance the experience of a consumer.
- ArticleHow Eastern Bank Launched a Lending StartupSeptember 20, 2017 | By Scott KirsnerPlenty of big companies talk about the potential for spinning them out. But few actually follow through and do it. Here's the inside story of how it happened at Eastern Bank.
- On Demand Live CallStaples CTO on Chatbots, Talent, and a Smarter Easy ButtonMay 2, 2017 | By Scott KirsnerFaisal Masud, Staples’ Chief Technology Officer, shares how the company approaches digital innovation. Topics of discussion include chatbots, recruiting tech talent, and shifts in retail.
- Event Photo GalleryInnovators Gather at MIT’s Media Lab for the 2017 Teach-InOctober 18, 2017Over 200 corporate innovators converged at the MIT Media Lab for our Teach-In event, where participants participated in 30+ sessions on innovation hot topics, lab tours, and more.
- ArticleTen Tips from Corporate Venture InvestorsOctober 1, 2013 | By Scott KirsnerCorporate venture investing is on the rise. But if you're considering jumping in, are you doing it for the right reasons? We talked to current and former investors...
- DirectoryEngineered Innovation GroupApril 26, 2024We Build Software Companies – Not Just Software Products We begin with the end in mind. We know it takes a great team to support a great product. And that’s why we partner with founders, funders, front-line managers and leaders to build high-functioning product and engineering processes and teams to...
