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CarMax: Inside a Massive Digital Transformation

January 23, 2025
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This in-depth 30-page PDF, created in 2024, offers an overview of “self-disruption” at the car retailer CarMax. Includes slides on the company’s digital talent management framework, “missionaries over mercenaries” philosophy, and use of a dual-track Agile approach. Includes examples of projects the company has launched recently, as well as learnings from the transformation so far.

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