All Q&A

Article How Uber is Leveraging GenAI for ‘Zero Touch’ and ‘One Touch’ Customer Support
January 9, 2025 | By Paulina Karpis, B Capital
As Uber’s Director of Global Content for Community Operations, Hadley Ferguson has spent 12 years shaping the company’s support experience. We talk with Ferguson about leveraging GenAI to transform customer support, fostering team adoption of new technologies, and building successful partnerships with startups to meet the needs of a global...
Article Okta’s Chief People & Places Officer on Better Startup Collaborations
December 17, 2024 | By Paulina Karpis, B Capital
As Chief People & Places Officer at Okta, Vijay Rao has guided the company through a period of explosive growth. We talk with Rao about evaluating emerging technologies, building productive relationships between startups and large organizations, and avoiding common pitfalls that can derail implementation.
Article How Ralph Lauren is ‘Democratizing the Use of AI’
November 22, 2024 | By Daniel Pereira
Janet Sherlock recently wrapped up seven years as Chief Digital and Technology Officer at Ralph Lauren. We spoke with her as part of our research report, Creating New Value in Large Organizations, discussing her approach to digital transformation, the role of AI in retail, and strategies for strengthening customer experience...
Article LPL Financial Exec: New Tech Needs to be Grounded in Use Cases
November 20, 2024 | By Daniel Pereira
For over 25 years, Uma Meyyappan has been a technology executive working in wealth management and financial services, and she is a pragmatist: Even in the era of generative AI, she says, "Do not speak too broadly about the impact of technology in generic terms...be really grounded in a use...
Article Travelers Chief Innovation Officer: Our Four Dimensions of Value Creation
November 18, 2024 | By Daniel Pereira
We talk with Bruno Sardinha of Travelers about leveraging new technologies, adapting to market dynamics, and building a diverse talent pool.
Article CarMax CTO: Advice on Setting Product Teams Up for Success
November 15, 2024 | By Steven Melendez
Shamim Mohammad is Executive Vice President and Chief Information and Technology Officer at CarMax. We spoke with Mohammad about leveraging AI to deliver reliable results, successfully structuring technical teams for innovation, and more.
Article Mastercard R&D Chief on AI, Spatial Computing, and Quantum
November 13, 2024 | By Scott Kirsner
For our latest research report, we spoke with Mastercard's EVP and Global Head of Research and Development, Rahul Deshpande. Deshpande discussed topics like addressing cybersecurity issues, leveraging AI for fraud prevention, and exploring trends shaping the future of commerce.
Article New Book Explores How AI and Automation Will Reshape the Economy
May 3, 2023 | By Meghan Hall
Yossi Sheffi, director of the MIT Center for Transportation and Logistics, discusses his insights on how AI could create jobs, gives use cases for AI solutions in a number of industries, and more.
Article Member Spotlight: Yvette Standberry, Mathematica
January 11, 2023 | By Meghan Hall
Yvette Standberry, Senior Director, Head of Innovation at Mathematica, shares what she has been working on; how she's shaping her organization's definition of innovation; and the curiosity that led her to a career in innovation.
Article H&M’s CTO on Scaling Innovation, Privacy, and Thinking Like a VC
December 16, 2022 | By Meghan Hall, Scott Kirsner
H&M Group's Chief Technology Officer, Alan Boehme, shares how the company is moving forward in creating customer experiences; addresses his thoughts on acting like a venture capitalist inside a corporation; and gives advice on creating aligned incentives.
Q&A Innovation Mentorship
November 15, 2019
“What types of mentoring programs do other corporate innovation centers offer?” We gathered the best pieces of advice from the InnoLead network…
Q&A Staffing Innovation Teams?
October 11, 2019
What…information might there be about innovation staffing? In-sourced vs. out-sourced? Types of roles/functions on innovation team?
Article Running More Innovative Meetings?
September 27, 2019
“[Is] there any…content/statistics around smart meetings and techniques that companies are employing in the brainstorming process to encourage innovation?”
Q&A Advice for Horizon Three Innovation?
July 5, 2019
We asked the InnoLead community: “Who does [H3 innovation] well? Do you have best practices or process overviews on this front?” Get advice here…
Q&A The Best Ways to Communicate Innovation Activities?
July 20, 2018
A member of the InnoLead community asked the following question: “What are some of the most effective ways to communicate what the innovation team is up to?”
Q&A How do You Collaborate With, or Acquire, Startups?
December 1, 2017
We asked our community: How do you collaborate with, or acquire, startups without “killing the butterfly?” Here’s a summary of the top answers…
Q&A Structuring an Innovation Group for IoT
August 17, 2015 | By Scott Cohen
“Do any of your members or partners have any thoughts on how to think about the integration process re: smart devices or the Internet of Things?” Get answers…
Q&A Q&A: Innovation Investment
May 4, 2015 | By Scott Cohen
“Any thoughts or guidance or framework on [innovation investment] would be much appreciated.” Get answers here…