Delve into the core of TD Bank’s innovation ethos, where empathy and curiosity are more than buzzwords; they’re the principal drivers of innovation.
This webinar, led by TD Bank’s Josh Death (Vice President, Intellectual Property & Ideation) and Vlora Muslimi (Senior Manager, Colleague Digital Capabilities), reveals the inner workings of TD’s human-centered design philosophy. Discover how TD’s inclusive, culture-first strategy, fueled by over 78,000 employee ideas, is redefining industry standards and demonstrating how a commitment to understanding and solving customer challenges has democratized innovation and cultivated an environment ripe for creative, accelerated problem-solving.
The replay covers the compounding impact of TD’s future-shaping program:
Innovative Thinking in Action: See how TD nurtures a culture that not only challenges but also advances the financial sector.
Transformative Human-Centered Design: Learn how this approach is reshaping the development of financial products and services, creating more valuable customer solutions.
Success Stories Unfolded: Gain insights from TD’s real-world examples, showcasing the tangible benefits of a collaborative mindset within the financial landscape.
To watch the webcast replay, click “play” above. You can also download the slides at the link below.
The webcast included these two participant polls:
Speaker Bios
Arthur Liberian, General Manager of North America, HYPE Innovation
As the General Manager of North America for HYPE Innovation, Arthur guides Fortune 2000 organizations to improve on their innovation programs in areas such as continuous improvement, breakthrough innovation, corporate venturing, tech
scouting, employee engagement, and others. He has assisted with many award-winning and highly recognizable innovation programs and has helped companies generate well over 1000%+ ROI through new revenue and cost savings generation.
Josh Death, Vice President, Intellectual Property & Ideation, TD Invent
Josh Death is a Vice President at TD where he has been for nearly 20 years. Josh’s Office of Patentable Innovation team promotes the creation and protection of TD’s intellectual property and works with LOBs to foster a culture of innovation. In addition, his Ideation team promotes a culture of innovation through the iD8 Program, TD’s colleague ideation program to enhance customer and colleague experiences. Josh also founded TD’s intellectual property office. He created Patent for Startups, the first of its kind program among financial institutions for investing in early-stage startups by paying colleagues for their patent filings and receiving a grant back license.
Vlora Muslimi, Senior Manager, TD Bank
Vlora Muslimi is a Senior Manager at TD Bank with over 15 years of channel experience in Digital, Omni and Contact Centers. She is responsible for identifying, delivering and leading a portfolio of new digital capabilities to drive productivity and engagement across TD’s 95,000 Colleague base. Vlora is a skilled business leader who has implemented over 25 digital products and services, resulting in a significant impact on more than 9M customers. She is passionate about innovation and leveraging new technologies to create personalized customer experiences, and has a proven track record of delivering impact through transformational enterprise initiatives.
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