All articles by Steven Melendez

Article BCG Report: AI Leader Companies are Already Reaping Tangible Results
October 30, 2024 | By Steven Melendez
A new report from BCG finds that companies moving forward quickly with AI are seeing 50 percent greater revenue growth and 60 percent higher total shareholder returns.
Article Inside Look: Consumer Reports’ AI-Powered Chatbot
October 11, 2024 | By Steven Melendez
Consumer Reports recently launched AskCR, an AI-powered chatbot that can answer subscribers' questions based on the nonprofit organization's research into a wide array of consumer products. Here's how it was developed — and the challenges the team had to overcome.
Article Bain Tech Report: Where AI is Already Delivering Results
September 27, 2024 | By Steven Melendez
A new Technology Report from Bain says that the top AI use cases for productivity gains include software and product development, customer support, sales and marketing, and back office operations. More highlights inside...
Article How Embraer-X is Shaping the Future of Urban Air Mobility
August 2, 2024 | By Steven Melendez
We talk to Daniel Moczydlower, Embraer-X's President and CEO and Embraer's Head of Global Innovation Ecosystems, about how his team explores and implements pioneering projects in urban air mobility while maintaining alignment with Embraer’s core business strategy.
Article UPS Digital Innovation Leader on GenAI, Dynamic Pricing, and Experimentation
July 22, 2024 | By Steven Melendez
We talk to Sunzay Passari, UPS's Senior Director for Digital Innovation, about how his team carefully studies, tests, and deploys innovative technologies without slowing down the deliveries its customers — and their customers — depend upon.
Article CSAA Insurance: Making Build-Buy-Partner Decisions for AI
July 21, 2023 | By Steven Melendez
"Insurance companies are one of the original, very data-centric industries," says Debbie Brackeen, CSAA's Chief Strategy and Innovation Officer. Brackeen describes how they're investing in, and deploying, AI technology.
Article WEX: A Spectrum of AI Experimentation
July 17, 2023 | By Steven Melendez
Karen Stroup joined the $2.4 billion company in 2022 as its first Chief Digital Officer. She explains how the company is using AI to assess creditworthiness and sniff out fraud, and some of the committees involved in encouraging experimentation — with guardrails.
Article Eventbrite: Deploying Generative AI to Help Its Hosts
July 7, 2023 | By Steven Melendez
Chief Product Officer Ted Dworkin talks about Eventbrite’s experience with generative AI, and the company’s philosophy on rolling out new features and empowering engineers to use AI.
Article DraftKings: Generative AI is Moving Faster Than Anyone Could’ve Expected
July 12, 2023 | By Steven Melendez
DraftKings, the Boston-based sports betting company, has long used AI technology in taking bets and targeting advertising to consumers. Now, the company is exploring ways to use generative AI technology for routine automation and code reviews.
Article Duolingo: Partnering with OpenAI for More Personalized Language Learning
July 7, 2023 | By Steven Melendez
Klinton Bicknell, head of AI at the learning tech company Duolingo, discusses what the company has learned from both in-house AI developments and work with GPT-4.