Delve into the core of TD’s innovation ethos, where empathy and curiosity are more than buzzwords; they’re the principal drivers of innovation! This webinar, led by Vlora Muslimi, Colleague Digital Capabilities, Senior Manager at TD Bank, reveals the inner workings of TD’s human-centered design philosophy. Discover how TD’s inclusive, culture-first strategy, fueled by over 78,000 employee ideas, is redefining industry standards and demonstrating how a commitment to understanding and solving customer challenges has democratized innovation and cultivated an environment ripe for creative, accelerated problem-solving.
Join us on September 25, at 1:00 PM EDT to uncover the compounding impact of TD’s future-shaping program:
- Innovative Thinking in Action: See how TD nurtures a culture that not only challenges but also advances the financial sector.
- Transformative Human-Centered Design: Learn how this approach is reshaping the development of financial products and services, creating more valuable customer solutions.
- Success Stories Unfolded: Gain insights from TD’s real-world examples, showcasing the tangible benefits of a collaborative mindset within the financial landscape.
Speaker Bios
Sara Husk, Principal Consultant at HYPE
Sara Husk (M.B.A) is a Principal Consultant at HYPE Innovation and an experienced innovation practitioner with over 20 years of hands-on innovation expertise. She is a member of the US Technical Advisory Group (TAG) and is actively involved in collaboratively developing international standards for innovation. As part of HYPE Innovation’s expert team, Sara helps Fortune 2000 organizations transform their innovation goals into tangible actions that drive value. She is actively working with organizations to prepare for ISO Certification and has extensive experience in core innovation competencies such as breakthrough innovation, continuous innovation, employee engagement, and open innovation.
Vlora Muslimi, Senior Manager at TD Bank
Vlora Muslimi is a Senior Manager at TD Bank with over 15 years of channel experience in Digital, Omni and Contact Centers. She is responsible for identifying, delivering and leading a portfolio of new digital capabilities to drive productivity and engagement across TD’s 95,000 Colleague base. Vlora is a skilled business leader who has implemented over 25 digital products and services, resulting in a significant impact on more than 9M customers. She is passionate about innovation and leveraging new technologies to create personalized customer experiences, and has a proven track record of delivering impact through transformational enterprise initiatives.
